Delivery and Instructions
The owner of the online store Thorman.EE (hereinafter referred to as the online store) is OÜ EtnoArt
(registry code 11909374), located at Reiu küla, Häädemeeste v. 86508 Pärnumaa, Estonia .
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for
shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The
shipping cost is displayed when the purchaser places the order.
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields
and choose the most suitable shipping method to complete the order. The total cost is then
displayed on the screen. This can be paid via an online bank transfer or using another payment
The contract enters into force when the amount payable is transferred to the bank account of the
If we cannot deliver the ordered goods due to stock running out or for any other reason, the
purchaser will be informed as soon as possible and the money paid (including the shipping cost)
will be refunded promptly, but no later than within 14 days of receiving the notification.
Goods are shipped to the following countries: European countries and the Americas
The purchaser bears the shipping cost and the respective price information is displayed next to
the shipping method.
All shipments within Estonia generally arrive at the destination specified by the purchaser within
3-7 business days of the date of entry into force of the contract of sale. All shipments outside of
Estonia are guaranteed to arrive within 15 calendar days.
We have the right to ship goods in up to 30 calendar days in exceptional cases.
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into
with the e-store within 14 days. (Depending on the product, the purchaser may not necessarily
have the right of withdrawal; in such a case the corresponding products and services must be
listed and they must comply with the conditions provided for in subsection 53(4) in the Law of
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other
than is necessary to ensure the nature, characteristics and functioning of the goods in the same
way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature,
characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the
online store has the right to lower the amount returned in accordance with the decrease in the
value of the goods.
To return the goods, you must submit a declaration of withdrawal (the form for which can be
found here: declaration of withdrawal) to the e-mail address within 14 days of
receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the
return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or
The purchaser must return the goods within 14 days of the submission of the declaration of
withdrawal or submit evidence that they handed over the goods to the carrier within the
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but
no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are
received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of
shipment offered by the online store, the store is not required to compensate the cost exceeding
the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned
by the purchaser if the marked price of the goods in the online store is significantly lower than
the market price of the goods due to an error.
The online store is responsible for the non-compliance of goods sold to a purchaser with the
terms and conditions of the contract or for deficiencies which already existed at the time of
delivery and which occur within two years of delivering the goods to the purchaser. Within the
first six months of delivery it is assumed that the defect was present at the time of delivery. It is
the online store´s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a
defect by e-mailing email@example.com or calling +3725177789 .
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the
online store will repair or replace the defective goods. If the goods cannot be repaired or
replaced, the online store shall return to the purchaser all of the payments involved in the
contract of sale.
The online store will respond to the consumer´s complaint in written form or in a form that
enables written reproduction within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone
number, address, e-mail and bank details) for processing the order and sending goods to the
purchaser. The online store forwards personal data to the transport service provider in order to
deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the
purchaser has expressed their wish to receive them by entering their e-mail address on the
website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time
by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to firstname.lastname@example.org or
submitted by calling +3725177789.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser
may contact the Consumer Dispute Committee. You can review the procedural rules and submit
a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising
from a contract between a purchaser and the online store. Resolution of disputes by the
Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.